Frequently Asked Questions
How do I book my appointment?
We aim to provide a personal and private service. Each appointment is a maximum of 1 hour. When booking your appointment you will be asked for card details to pay for your first appointment with us. Second and Third appointments to re-try your favourites are complimentary as long as you attend. If not attended or not cancelled within 24hrs of the appointment we operate a cancellation policy which is as follows.
If you do not cancel your complimentary appointment with 24 hours notice or fail to show for your appointment we will charge a fee of £35 to the card details provided. If you have found your gown before your appointment with us we would still advise you come and look at our wide range of accessories to avoid the charge for non-attendance.
How do Tea Parties work?
Tea Parties will be making a comeback very soon.
What is your return policy for sale items?
All dresses are made to order and so are non-refundable. Sample sale dresses are sold as as one-off sale items and are non-refundable, these should be checked thoroughly by the buyer before leaving the boutique. We will not accept returns for sample sale dresses once they have left the premises.